Privacy Policy – Cold Core Solutions

Last updated: August 2026

Cold Core Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you contact us, use our website, request a quotation, purchase equipment or use our repair, service or installation services.

1. Information We Collect

We may collect personal information including:

Your name
Business or company name
Billing and delivery address
Email address
Telephone number
Details provided when requesting a quotation or service
Equipment and site information relevant to work being carried out
Order, invoice and payment information
Communications between you and Cold Core Solutions
Website usage information, where cookies or analytics are used

We only collect information that is reasonably necessary for operating our business and providing our services.

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Prepare and issue quotations
Process equipment orders
Arrange deliveries
Book service and repair calls
Carry out installations and maintenance
Issue invoices and process payments
Maintain service and equipment records
Provide warranty and after-sales support
Contact you regarding an existing order, repair or service
Meet our accounting, tax and other legal obligations
Improve our website and services
Send marketing communications where we have a lawful basis to do so

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and applicable Irish data-protection legislation, we process personal information only where we have a lawful basis.

Depending on the circumstances, this may include processing necessary to perform a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate business interests or acting with your consent.

4. Marketing

We may occasionally contact customers about products, special offers, servicing or other Cold Core Solutions services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.

5. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties such as:

Equipment manufacturers and suppliers
Delivery and courier companies
Payment-processing providers
Accountants and professional advisers
IT, website and hosting providers
Contractors involved in providing an agreed service
Government authorities or regulators where legally required

Third parties should only receive the information reasonably necessary for the relevant purpose.

6. Payment Information

Where electronic or online payment facilities are provided by a third-party payment provider, payment-card information may be processed directly by that provider.

Cold Core Solutions will take reasonable measures to protect financial and transactional information under our control.

7. Cookies

Our website may use cookies and similar technologies to enable website functionality, understand how visitors use the website and, where applicable, provide analytics or marketing functionality.

Where required by law, non-essential cookies will only be used after obtaining the appropriate consent.

Further information should be provided through our Cookie Policy and cookie-consent controls.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, warranty and business-record requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet or electronic storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Restrict certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent

Some rights are subject to legal exceptions and retention requirements.

11. Making a Data Protection Request

To exercise your data-protection rights, please contact Cold Core Solutions using the contact details below.

We may need to verify your identity before processing a request to protect your information from unauthorised disclosure.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with Ireland's Data Protection Commission (DPC).

Data Protection Commission Ireland

13. External Websites

Our website may contain links to third-party websites. Cold Core Solutions is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any external website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with the updated date.

15. Contact Us

For questions about this Privacy Policy or how your personal information is handled, contact:

Cold Core Solutions
Refrigeration • Air Conditioning • Catering Equipment
Ireland

service@coldcoresolutions.ie